Do You Enjoy…
-Making Others Smile
-Learning
-Meeting and Talking with a Variety of People
-Having a truly pivotal role in a company that helps active people stay fit, healthy and mobile while avoiding medications, injections and surgery?
If so, this could be the perfect position for you!
We need help keeping our physical therapy clinic running efficiently while maintaining a great vibe and ensuring patients always know they’ll be welcomed with a smile.
We will be strengthening and growing our commitment to make Empire Performance PT “The Clinic” that gives its patients the best overall experience they’ve ever had with any healthcare office (and I don’t make that statement lightly).
At Empire Performance PT our mission is to be the primary provider for people with pain or injuries and to brighten the day of anyone who walks through our door and build relationships that empower people to be more active so they can live a healthier life.
The person in this position will have just as big a role in making that happen as the physical therapists do ... probably even bigger.
This job could be best described as a mix of “office administrator” and “receptionist.” Though you will work in the clinic’s waiting area and perform the usual duties of a receptionist, you will also be taking care of many other administrative (and even some marketing) duties.
This is currently a full time position but we are not opposed to the right candidate looking for part time!
Here are the primary characteristics a candidate must have for this important role in our company:
-A warm and calming demeanor and an affinity towards communicating
comfortably with new people and making them feel welcome.
-Natural empathy and compassion for those in pain
-Willingness to learn and implement feedback
-Strong attention to detail
-Self-Starter
-Fantastic organizational skills
We are looking for a candidate who is able to adhere to the following core values:
All hiring at Empire Performance PT is made with these Core Values firmly in mind and we look forward to discussing them more with you at the interview - when we can also discuss other benefits and incentives of you choosing to join our team.
Excellent speaking/communication skills are also imperative. Outside of greeting and communicating with patients, the office administrator will be responsible for taking and returning phone calls as well as making calls to other healthcare offices.
And finally, you need to know your way around the computer pretty well. I don’t mean you need to be able to code websites or anything … most of the technical/computer-based aspects of this job are easily trainable. What I’m saying is that I’ll need someone who is tech savvy so the training on various IT tasks goes smoothly and you are able to efficiently learn, navigate, and execute these tasks.
Please re-read the last few paragraphs and core values again and make sure you deeply believe they describe you. Every characteristic is highly important and written very deliberately.
If they do describe you, we would love to meet you!
Now, let’s dive into the details of your duties and how you can apply for this position if you feel excited about the opportunity ...
Regular Duties and Tasks Include:
-Being a warm and welcoming ambassador of the company greeting patients when they arrive, getting them water, taking payments, and scheduling future appointments.
-Cheerfully answering the phone and returning patient and prospective patient
calls. (You will be provided with scripts to guide many of your phone
conversations ... especially with prospective patient calls. It is important you are
open to coaching and guidance on how to manage and process phone calls,
because in many ways you will be our frontline ‘salesperson’)
-Creating and printing receipts for patients
-Being a grammar, spelling, and punctuation champion when sending and
responding to emails
-Processing email - We get a lot of email and probably 75% of it is manageable
and easily addressed by a well-trained office administrator
-Filing paperwork - as we switch to electronic medical records, this will take very
little of your day (and it’s already not very time consuming)
-Smiling and connecting with people
-Ordering office supplies
-Creating and scheduling social media posts (If you like social media, you’ll love this part of the job)
-Laundering sheets/pillowcases weekly
-Cleaning of the office (sweeping, vacuuming, dusting, tidying up, etc)
-Being stoked to have a job where people love and appreciate you and value your presence everyday
-Maintaining and managing the office’s "customer relationship
management" (CRM) software (“AWeber”)
-Learning all about the exciting world of ‘social media and online marketing’
-Creating/transcribing procedure task lists, training videos and modifying policies/
procedures as needed
-Bookkeeping and commission calculations
-Be flexible in your working hours - In the 21st Century, patients expect to be seen
before, during, after work and on weekends. We know that back pain doesn’t go
away for our patients after 5pm. Because of that, and to be successful in this
role, you will be required to make yourself available from 8am until 7pm Mon-Fri
Your contracted hours will be scheduled during these hours (start and end times
between these hours are negotiable!).
-Be responsible for limiting “drop-offs” - Patients who book appointments and then
drop off schedule are not good for either parties involved. Because of that, you
will be required to be pro-active in making regular re-activation phone calls to the
people who have dropped off our schedule.
-Being responsible for maintaining your own personal movement practice and
taking care of your body at least 3 days a week. That may include walking,
running, yoga, working out in a gym, crossfit, cycling, etc…
-Just being awesome in general and proactively thinking of things that could make
a huge difference to the way the business runs
How To Apply…
Thanks for reading this far! You're already showing some of the characteristics we are looking for so if you’re interested in applying for this position, please send an email to: [email protected] and ...
1) Use the Subject Line: Administrative Assistant Position!
2) Within the email, please write a few sentences about why you feel you are a great fit for this position. I also want you to tell me about the last time you made someone happy.
3) Please attach your resume.
Thank you so much for your interest in this position.
I hope to meet you soon!
~ Tony
-Making Others Smile
-Learning
-Meeting and Talking with a Variety of People
-Having a truly pivotal role in a company that helps active people stay fit, healthy and mobile while avoiding medications, injections and surgery?
If so, this could be the perfect position for you!
We need help keeping our physical therapy clinic running efficiently while maintaining a great vibe and ensuring patients always know they’ll be welcomed with a smile.
We will be strengthening and growing our commitment to make Empire Performance PT “The Clinic” that gives its patients the best overall experience they’ve ever had with any healthcare office (and I don’t make that statement lightly).
At Empire Performance PT our mission is to be the primary provider for people with pain or injuries and to brighten the day of anyone who walks through our door and build relationships that empower people to be more active so they can live a healthier life.
The person in this position will have just as big a role in making that happen as the physical therapists do ... probably even bigger.
This job could be best described as a mix of “office administrator” and “receptionist.” Though you will work in the clinic’s waiting area and perform the usual duties of a receptionist, you will also be taking care of many other administrative (and even some marketing) duties.
This is currently a full time position but we are not opposed to the right candidate looking for part time!
Here are the primary characteristics a candidate must have for this important role in our company:
-A warm and calming demeanor and an affinity towards communicating
comfortably with new people and making them feel welcome.
-Natural empathy and compassion for those in pain
-Willingness to learn and implement feedback
-Strong attention to detail
-Self-Starter
-Fantastic organizational skills
We are looking for a candidate who is able to adhere to the following core values:
- Deliver WOW service
- People First, Patient Second
- Connect Emotionally
- Embrace and Drive Change
- Pursue Growth And Learning
- Anticipate Unstated Needs
- Build A Positive Team And Family Spirit
- Be Passionate And Determined
- Be Humble
All hiring at Empire Performance PT is made with these Core Values firmly in mind and we look forward to discussing them more with you at the interview - when we can also discuss other benefits and incentives of you choosing to join our team.
Excellent speaking/communication skills are also imperative. Outside of greeting and communicating with patients, the office administrator will be responsible for taking and returning phone calls as well as making calls to other healthcare offices.
And finally, you need to know your way around the computer pretty well. I don’t mean you need to be able to code websites or anything … most of the technical/computer-based aspects of this job are easily trainable. What I’m saying is that I’ll need someone who is tech savvy so the training on various IT tasks goes smoothly and you are able to efficiently learn, navigate, and execute these tasks.
Please re-read the last few paragraphs and core values again and make sure you deeply believe they describe you. Every characteristic is highly important and written very deliberately.
If they do describe you, we would love to meet you!
Now, let’s dive into the details of your duties and how you can apply for this position if you feel excited about the opportunity ...
Regular Duties and Tasks Include:
-Being a warm and welcoming ambassador of the company greeting patients when they arrive, getting them water, taking payments, and scheduling future appointments.
-Cheerfully answering the phone and returning patient and prospective patient
calls. (You will be provided with scripts to guide many of your phone
conversations ... especially with prospective patient calls. It is important you are
open to coaching and guidance on how to manage and process phone calls,
because in many ways you will be our frontline ‘salesperson’)
-Creating and printing receipts for patients
-Being a grammar, spelling, and punctuation champion when sending and
responding to emails
-Processing email - We get a lot of email and probably 75% of it is manageable
and easily addressed by a well-trained office administrator
-Filing paperwork - as we switch to electronic medical records, this will take very
little of your day (and it’s already not very time consuming)
-Smiling and connecting with people
-Ordering office supplies
-Creating and scheduling social media posts (If you like social media, you’ll love this part of the job)
-Laundering sheets/pillowcases weekly
-Cleaning of the office (sweeping, vacuuming, dusting, tidying up, etc)
-Being stoked to have a job where people love and appreciate you and value your presence everyday
-Maintaining and managing the office’s "customer relationship
management" (CRM) software (“AWeber”)
-Learning all about the exciting world of ‘social media and online marketing’
-Creating/transcribing procedure task lists, training videos and modifying policies/
procedures as needed
-Bookkeeping and commission calculations
-Be flexible in your working hours - In the 21st Century, patients expect to be seen
before, during, after work and on weekends. We know that back pain doesn’t go
away for our patients after 5pm. Because of that, and to be successful in this
role, you will be required to make yourself available from 8am until 7pm Mon-Fri
Your contracted hours will be scheduled during these hours (start and end times
between these hours are negotiable!).
-Be responsible for limiting “drop-offs” - Patients who book appointments and then
drop off schedule are not good for either parties involved. Because of that, you
will be required to be pro-active in making regular re-activation phone calls to the
people who have dropped off our schedule.
-Being responsible for maintaining your own personal movement practice and
taking care of your body at least 3 days a week. That may include walking,
running, yoga, working out in a gym, crossfit, cycling, etc…
-Just being awesome in general and proactively thinking of things that could make
a huge difference to the way the business runs
How To Apply…
Thanks for reading this far! You're already showing some of the characteristics we are looking for so if you’re interested in applying for this position, please send an email to: [email protected] and ...
1) Use the Subject Line: Administrative Assistant Position!
2) Within the email, please write a few sentences about why you feel you are a great fit for this position. I also want you to tell me about the last time you made someone happy.
3) Please attach your resume.
Thank you so much for your interest in this position.
I hope to meet you soon!
~ Tony